National Bank of Pakistan Jobs online Apply (NBP), one of the largest financial institutions in the country, has announced a promising job opportunity for the role of Complaint Registration & Processing Officer (OG-II/OG-I) in its President’s Secretariat based in Karachi. The NBP is dedicated to promoting sustainable growth and development in Pakistan through its wide network of local and international branches. This role is ideal for those who want to make a meaningful contribution to the bank’s mission of driving inclusive development and providing top-notch customer support.
Candidates applying for this position must meet specific eligibility requirements. A minimum of a bachelor’s degree is required, with preference given to those with a master’s degree or relevant certifications. Additionally, candidates should possess at least three years of banking experience, including one year in complaint management or customer service. Key skills required for this role include strong communication abilities, excellent customer service skills and proficiency in MS Office. The responsibilities of this position include managing complaints through various channels, ensuring timely follow-up and maintaining an accurate complaint record to help improve customer satisfaction.
This role offers a three-year contract with the potential for renewal based on performance. Selected candidates will enjoy a competitive compensation package aligned with the bank’s policies. Interested applicants can apply online through NBP’s designated recruitment portal within 10 working days from the date of this job announcement. This role provides a unique opportunity to work at a prestigious institution, enhancing skills in complaint management and contributing to the bank’s overall mission.
Details of National Bank of Pakistan Jobs online Apply
| Detail | Information |
|---|---|
| Date Posted / Updated | 04 November, 2024 |
| Category / Sector | Government |
| Newspaper | [Specify Newspaper, e.g., Daily Dawn, Jang] |
| Job Industry | Banking / Financial Services |
| Vacancy Location | Karachi, Pakistan |
| Education | Minimum Graduation; preference for Master’s Degree |
| Organization | National Bank of Pakistan |
| Job Type | Contractual (3 years, renewable) |
| Expected Last Date | 18 November, 2024 |
Contact Details for National Bank of Pakistan Jobs online Apply
| Contact Method | Details |
|---|---|
| Website | NBP Careers Portal |
| support@sidathyder.com.pk | |
| Phone | +92 (21) 111-111-456 |
| Mailing Address | National Bank of Pakistan, Head Office, Karachi, Pakistan |
| Social Media | Facebook: @NBPOfficial |
| Application Deadline | Within 10 working days from job posting date |
Responsibilities for National Bank of Pakistan Jobs online Apply
As a Complaint Registration & Processing Officer at the National Bank of Pakistan, you’ll play an essential role in managing and resolving customer concerns. Here’s what you’ll be responsible for:
- Registering Complaints: You’ll log complaints received through the State Bank of Pakistan’s portal (Sunwai), email, or mail after confirming that they haven’t already been filed in the Complaint Management System (CMS). This step helps avoid duplicate entries and keeps the system organized.
- Ensuring Timely Responses: Meeting turnaround times (TAT) for complaint registrations and follow-ups is key. You’ll monitor timelines closely to ensure each complaint receives timely attention and acknowledgment.
- Organizing Complaint Records: After registering a complaint, you’ll record important details in CMS, including the complainant’s contact info, the complaint category and related product areas. This ensures the information is easily accessible for future reference and audits.
- Prioritizing Urgent Cases: When certain complaints need immediate attention, you’ll notify the relevant department, helping to resolve high-priority issues quickly and efficiently.
- Sending Acknowledgments: After registering a complaint, you’ll send an acknowledgment with a tracking number to the complainant via SMS, email, or mail, letting them know their issue is being addressed.
- Daily Monitoring: You’ll regularly check on complaints to track progress, coordinate with resolution offices and ensure complaints are updated and closed on time. This includes working on the Sunwai portal and coordinating with other departments.
- Escalating Delays: If a complaint is at risk of breaching TAT, you’ll escalate it to the appropriate team or supervisor to help resolve the issue as soon as possible.
- Tracking Patterns: You’ll watch for trends or recurring issues in complaints and report them to your supervisor, which will help the bank identify and address broader concerns.
- Maintaining MIS Reports: You’ll prepare daily reports for your Unit Head, tracking the status of registered and resolved complaints, to keep everyone informed and on the same page.
Eligibility Criteria for National Bank of Pakistan Jobs online Apply
| Criteria | Details |
|---|---|
| Position / Job Title | Complaint Registration & Processing Officer (OG-II/OG-I) |
| Reporting To | Wing Head, Complaint Management Wing |
| Education | Minimum Graduation (Bachelor’s degree) |
| Preferred Qualification | Master’s degree or relevant certification(s) |
| Experience Required | Minimum 3 years in banking |
| Relevant Experience | At least 1 year in complaint management, service quality, or customer service management |
| Skills / Expertise | – Excellent communication skills – Strong customer handling and service skills – Task prioritization and accomplishment – Proficiency in MS Office suite |
| Key Responsibilities | – Register complaints from SBP portal, email, or letter – Ensure TAT compliance – Maintain complaint records in CMS – Prioritize urgent complaints – Send acknowledgment to complainants – Daily monitoring and escalation of delayed complaints – Report complaint trends to Unit Head – Generate daily MIS reports for Unit Head |
| Employment Type | Contractual (3 years, renewable based on performance) |
| Application Deadline | Apply within 10 working days from the advertisement date |
| Other Requirements | Only shortlisted candidates meeting eligibility will be contacted for assessments. No TA/DA will be provided for test/interview. |
List of National Bank of Pakistan Jobs online Apply
- Complaint Registration & Processing Officer (OG-II/OG-I)
This role involves handling and processing customer complaints efficiently, ensuring they are recorded, acknowledged and resolved in a timely manner. You’ll be responsible for monitoring complaint timelines, liaising with resolution teams and maintaining records to support quality service.
Each position offers the chance to join a reputable institution dedicated to providing exceptional banking services and customer care. If you meet the qualifications and have the relevant experience, you’re encouraged to apply within the deadline!
About National Bank of Pakistan
One of the biggest and most well-known banks in the nation is the National Bank of Pakistan (NBP). With a robust network of branches and a commitment to excellence, NBP aims to enhance the financial well-being of the nation while driving sustainable growth and inclusive development. Established with a vision to support Pakistan’s socio-economic progress, the bank has continuously evolved to meet the changing needs of its customers, offering a wide range of banking services and products tailored to both individual and corporate clients.
At NBP, we believe that our employees are our greatest asset. We are dedicated to attracting, developing and retaining talented professionals who share our vision of delivering exceptional service and making a positive impact on the communities we serve. Our inclusive work environment fosters growth and innovation, empowering employees to thrive in their careers. By providing diverse job opportunities and a supportive culture, NBP is not just a bank; it’s a place where careers are built and futures are shaped.
How to Apply For National Bank of Pakistan Jobs online Apply?
- Visit the Careers Portal: Start by going to the NBP careers website. You can find all the job listings and details about the available positions.
- Find the Job Listing: Look for the Complaint Registration & Processing Officer position in the job postings. Read through the job description, responsibilities and eligibility criteria to ensure you meet the requirements.
- Prepare Your Documents: Gather your updated resume and any other necessary documents, such as your educational certificates and relevant certifications. Make sure your resume highlights your experience in banking and customer service.
- Fill Out the Application Form: Click on the apply button for the job listing. You’ll be directed to an application form where you can enter your personal details, educational background and work experience.
- Attach Your Documents: Upload your resume and any additional documents that support your application. Ensure they are in the required format and clearly legible.
- Review Your Application: Before submitting, take a moment to review all the information you’ve entered. Double-check for any errors or missing details to ensure your application is complete.
- Submit Your Application: Once you’re satisfied with your application, hit the submit button. You should receive a confirmation message indicating that your application has been received.
- Await Communication: After submitting, keep an eye on your email for any updates from the bank. Only shortlisted candidates will be contacted for tests or interviews, so be patient while the selection process takes place.
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Required Documents for National Bank of Pakistan Jobs online Apply
| Document | Details |
|---|---|
| Updated Resume/CV | A current resume highlighting your qualifications and work experience. |
| Educational Certificates | Copies of your degree(s) and any relevant diplomas or certificates. |
| Professional Certifications | Any additional certifications related to banking, customer service, or complaint management. |
| CNIC (Computerized National Identity Card) | A copy of your national identity card for verification purposes. |
| Cover Letter | A brief cover letter expressing your interest in the position and highlighting your relevant skills. (Optional but recommended) |
| References | Contact information for professional references who can vouch for your skills and experience. (If requested) |
| Recent Photograph | A passport-sized photo (if specified in the job application instructions). |
FAQs for National Bank of Pakistan Jobs online Apply
What position is currently available at the National Bank of Pakistan?
The National Bank of Pakistan is hiring for the position of Complaint Registration & Processing Officer (OG-II/OG-I) in the President’s Secretariat, located in Karachi.
What are the minimum qualifications required to apply?
To be eligible, candidates must have at least a bachelor’s degree from a recognized institution. Preference will be given to those with a master’s degree or relevant certifications.
How much experience do I need to apply?
Candidates should have a minimum of three years of banking experience, including at least one year in complaint management, service quality management, or customer service.
What skills are necessary for this position?
Strong communication skills, excellent customer handling abilities, proficiency in MS Office and the capacity to prioritize tasks are essential for success in this role.
How do I apply for the job?
You can apply by visiting the NBP careers portal, locating the job listing, filling out the online application form and uploading your required documents.
What documents do I need to submit with my application?
You will need to provide an updated resume, educational certificates, professional certifications, a copy of your CNIC and any other documents specified in the job posting.
What is the deadline for submitting applications?
Within ten working days of the job posting date, applications must be submitted. Make sure to check the posting date!
Will I receive feedback on my application?
Only those who have been shortlisted will be contacted for additional evaluations. If you do not hear back, it may mean your application was not selected for this round.
Is there any travel allowance for attending the interview?
No, the bank does not provide any travel allowance (TA/DA) for candidates attending tests or interviews.
What is the duration of employment for this position?
The position is contractual for three years, with the possibility of renewal based on performance and the bank’s discretion.